Carters
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Carters Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carters has 2.4 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Carters to a friend or colleague.
- Rating Distribution
Pros: Cheap prices, Cheqp, Clothes.
Cons: Customer service, Carters customer service email, Carters customer service phone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carters has 2.4 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Carters to a friend or colleague.
- Rating Distribution
Pros: Cheap prices, Cheqp, Clothes.
Cons: Customer service, Carters customer service email, Carters customer service phone.Recent recommendations regarding this business are as follows: "DO NOT PURCHASE ANYTHING, SCAM", "Don't do it!", "Be careful and verify first before ordering", "Do not get a Carter's credit card. COMENITY bank charges service fee and keeps charging after card is cancelled.", "Forget the credit card".
Most users ask Carters for the refund as a solution to their issues.
Review authors value the most Layout of Store and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Carters Reviews
"Pleased with the merchandise."
When completing the purchase my rewards was not deducted from the total amount. I called customer service and they fixed my issue.
"Very pissed off"
I put a order in the beginning of February and and have not received it. I understand takes time to pace and send it out. But month and a half is ***
Middletown, New York
Pleased with the merchandise.
Verify company legit
- Cheqp
- Not sure if its actually a real website
Preferred solution: I want to order but I dont want to lose my money through them if its not legit
User's recommendation: Be careful and verify first before ordering
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
WORST EXPERIENCE EVER!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very pissed off
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jeffersonville, Indiana
Worst credit card ever
User's recommendation: Don't do it!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Torrance, California
Terrible shopping experience
I had a terrible shopping experience with Carters and dont recommend anyone buy items from this company unless you want to be disappointed. I ordered a t-shirt with a sports logo from Carters for my child for a special school event a shirt I was only able to find through their website.
I made sure to order it well in advance of their shipping timelines for a store pickup and the day before the item was supposed to be ready, I found out they cancelled/refunded the order. There was no notification sent to me and I only found out after manually looking up the order. That left me scrambling to find something else for my son so he wouldnt be left disappointed.
Completely unacceptable for busy parents who are already tight on time and are paying for an online service that failed to deliver. Do better Carters.
Belfast, Northern Ireland
100% DISSATISFIED
- Cheap items
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE ANYTHING, SCAM
Were you able to report this company? I am currently having the same issue…negotiating my refund (they offered 60%…now 90%). If you don’t mind, what was the outcome?
Middletown, New York
Great customer service once I called the customer service department the issue was resolved.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Oily package
Dear Carter's customer service manager,
A few days ago I ordered a batch of baby cloths from carters instagram with this order No.CAR9343****
My packaged was delivered today (07-09-23, afternoon). The package was contaminated by a kind of very smelly oil (attached photos), like my gift bag and even my discount code envelope inside were full of oil. That oil is unbelievably disgusting and is the shame that I as a constant customer of carters has to received my order like this.
I need a refund for my gift bag and send an intact gift bag asap since the gift bag was sacrified and the cloths were clean but I really do not deserve to see that scene!
Please consider my consern
Thanks
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t order online
Preferred solution: A call back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never sent card
Preferred solution: My card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order status
Preferred solution: Deliver product or service ordered
New Hyde Park, New York
Problem with website & creating account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor orders and I am unable to contact you
- All cons including wasting time attempting to email you
Preferred solution: Good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Rochelle, New York
I need to complete a order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, București
Refund
Ordered ONLINE in the store Carters cancelled the order because it was out of stock. I went back to the store to get my refund.
I was told since it was an online order I could not get my cash back. I would have to wait for a Carters gift card that would take 3-5 days or by check that would take a month. I paid cash why would I have to be committed to Carters gift card or wait a month for a check?
Why dont you honor your receipt and settle any issue within Carters? Carters needs to get into a conference room and settle this issue immediately so your customers like me that have been happily shopping at Carters for over 8 years can shop with confidence.
- Still waiting for refund order was placed 1-24-2023
- Today is 02 01 2023
Preferred solution: Confirmation that problem has been resolved
User's recommendation: Don’t buy online in store.
About
Carters is an Internet store where customers can shop for plenty of products for babies and kids. Carters story began when in 1865. Today, Carters Inc is one of the leading labels among children apparel in the US. Along with OshKosh, Carters is the top notch label of Carters Inc. The online store offers a large choice of bodysuits, costumes, toys, layering, and accessories for baby boys and girls. Shoe department at Carters presents a great selection of Crocs, Stride Rite, Pediped, Western Chief, and New Balance foot wear to choose from.
Carters is ranked 38 out of 458 in Kids' Stores category
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I placed an order and never got it! it’s a fake website!!! Be careful!!
I had my suspicions too and went to look on Temu to find many of the same outfits just for slightly higher prices. I’d love to order because there’s enough in my cart to outfit my little man for the entire summer but I also don’t want to lose my money.